Shipping Policy
Domestic Shipment Rates based on Amount Spent: $5.10*
| From (USD) |
To (USD) |
Rate (USD) |
| .01 |
50.00 |
5.10 |
| 50.01 |
100.00 |
11.10 |
| 100.01 |
and up |
15.10 |
Napanutritionals.com will ship your order by USPS (available only in the contiguous 48 states) for only $5.10* for orders $50.00 and under (please allow 3-7 business days for delivery, depending on destination).
Fed Ex 2nd Day Air, or Next Day Air
For faster delivery, you can have your order shipped Fed Ex 2nd Day Air, or Next Day Air for an additional charge. (Orders placed after 3:00 pm do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m., and then will be shipped within 24 hrs.).
International Shipments - Including Mexico & Canada
Customs will not allow our products to be shipped to France or Germany.
If you would like to place an order by phone, please call the order line 888-540-3420 (lines open 8:30am - 8:30pm weekdays,).
Cost
All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $4.95. US currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Napanutritionals.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Shipping Method
International orders are shipped via Air Mail which can take approximately 1-3 weeks for delivery.
* Please Note: Orders are shipped by Fed Ex wherever possible. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m. Fed Ex shipping is available only in the contiguous 48 states. Fed Ex will not deliver to a P.O. Box.
** Please allow 3 weeks for delivery, except in some areas such as PR, where it may take longer.
Lost or Damaged Shipment
Please contact Customer Service at 1-888-540-3420, 24 hours a day / 7 days a week.
Return a Product
We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your money.
Once your return has been received, a credit or refund will be issued.
To send an item back, simply send it to:
Napa Nutritionals, LLC
Attn: Returns Dept
5091 Bianco Cr
Fairfield, CA 94534
We will not be responsible for shipping and handling on returned items. We recommend using Fed Ex or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
Disclaimer
Napanutritionals.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc... If this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. Napanutritionals.com will not knowingly ship any products to any countries that may require any type of license.
All sales are final. This means napanutritionals.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. Napanutritionals.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents. Prices are subject to change at any time without notice.
Privacy Policy
Napa Nutritionals, LLC respects your privacy. Click here to review our privacy policy.
Security
We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.
During the checkout process you will notice the "http" in your browser's URL location has changed to "https".
- Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.
- Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.
- Firefox browsers will also display a closed lock, but in the lower right corner of the browser.
Regardless of your browser, the napanutritionals.com website will display these visual clues to reassure you that your information is being transferred securely.
In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
